Return Policy
At Asian Chemical Trading, we aim to provide our customers with high-quality products and excellent service. If you are not fully satisfied with your purchase, you may return eligible items under the following conditions:
1. Eligibility for Returns
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Returns are accepted within 7 days of the delivery date.
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Products must be unused, unopened, and in their original packaging.
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Items that are damaged, contaminated, or altered after delivery are not eligible for return.
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Certain products (e.g., chemicals with safety seals or custom orders) may be non-returnable for safety reasons.
2. Return Process
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Contact our customer support team to initiate a return request.
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Provide your order number, product details, and reason for return.
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Approved returns must be shipped back to our warehouse.
3. Refunds
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Once the returned product is inspected and approved, a refund will be processed within 7β10 business days.
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Refunds are issued via the original payment method.
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Shipping fees and handling charges are non-refundable unless the return is due to our error (e.g., wrong or defective product).
4. Exchange Policy
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Exchanges are allowed for defective or incorrect items.
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If the requested replacement product is out of stock, we will issue a refund or store credit.
5. Damaged or Defective Items
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If you receive a damaged or defective product, contact us within 48 hours of delivery with photos of the item and packaging.
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We will arrange for a replacement or refund at no extra cost.
6. Contact Us
For questions or concerns regarding returns, please contact us.