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Return Policy

At Asian Chemical Trading, we aim to provide our customers with high-quality products and excellent service. If you are not fully satisfied with your purchase, you may return eligible items under the following conditions:


1. Eligibility for Returns

  • Returns are accepted within 7 days of the delivery date.

  • Products must be unused, unopened, and in their original packaging.

  • Items that are damaged, contaminated, or altered after delivery are not eligible for return.

  • Certain products (e.g., chemicals with safety seals or custom orders) may be non-returnable for safety reasons.


2. Return Process

  • Contact our customer support team to initiate a return request.

  • Provide your order number, product details, and reason for return.

  • Approved returns must be shipped back to our warehouse.


3. Refunds

  • Once the returned product is inspected and approved, a refund will be processed within 7–10 business days.

  • Refunds are issued via the original payment method.

  • Shipping fees and handling charges are non-refundable unless the return is due to our error (e.g., wrong or defective product).


4. Exchange Policy

  • Exchanges are allowed for defective or incorrect items.

  • If the requested replacement product is out of stock, we will issue a refund or store credit.


5. Damaged or Defective Items

  • If you receive a damaged or defective product, contact us within 48 hours of delivery with photos of the item and packaging.

  • We will arrange for a replacement or refund at no extra cost.


6. Contact Us

For questions or concerns regarding returns, please contact us.


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